Terms of Service

1. Acceptance of Terms

By installing, accessing, or utilizing CookiePrime (the "Service") across any supported platform�including Google Tag Manager, WordPress, Wix, customized HTML deployments, and integrated eCommerce ecosystems�you agree to be bound by these Terms of Service. If you do not accept all of these terms, you must immediately cease usage and uninstall the Service.

2. Description of Service

CookiePrime provides sovereign privacy compliance infrastructure, automated cookie auditing tools, consent management architectures, open-source schema generation software (SchemaForge), and eCommerce variable-weight fulfillment infrastructure (Sold by Weight). These services are engineered to assist organizations in meeting digital compliance and operational requirements.

3. General Subscriptions & Billing

For users integrating the Service directly via our native web tags, NPM packages, WordPress, Wix, or Google Tag Manager, the following commercial guidelines apply:

• Tiered Licensing: Access is provided according to the specific plan selected during checkout (e.g., Starter, Pro, Business, or Agency Partner).
• Payment Processing: Billing is processed directly through CookiePrime's secure, PCI-DSS compliant payment gateways. Subscriptions are billed on a recurring monthly or annual schedule as selected.
• Cancellation: You may cancel or modify your direct subscription at any time within the CookiePrime billing dashboard. Refunds are subject to the active Service Level Agreement corresponding to your tier.

4. Refund Policy

1. Initial Purchase Refunds
We stand behind the quality of our infrastructure. If you are not completely satisfied with your CookiePrime monthly subscription or your SchemaForge Pro lifetime license, you are eligible for a full refund within 14 days of your initial purchase date.

2. Subscription Cancellations and Renewals
You may cancel your active subscription at any time. Cancellations will take effect at the end of your current paid billing cycle. We do not offer prorated refunds for partial billing periods or unused time once a subscription has successfully renewed.

3. How to Request a Refund
To initiate a refund request within the eligible 14-day window, please contact our support team directly at support@cookieprime.com using the email address associated with your purchase. Approved refunds will be credited back to your original payment method.

5. Shopify Integration Terms

For merchants utilizing the Service specifically through the Shopify App Store ecosystem, the following explicit policies supercede general billing terms to ensure platform compliance:

• Unified Pricing Model: The CookiePrime Consent app is provided to all Shopify merchants under a single, unified flat-rate plan of $6.00 USD per month.
• Native Billing Requirements: All recurring subscription charges, transaction invoicing, and payment processing are strictly governed by and executed through the native Shopify GraphQL Billing API. CookiePrime will not process payments externally for Shopify merchants.
• Cancellations & Uninstalls: Merchants may cancel the Service at any time by uninstalling the CookiePrime application directly from their Shopify administration dashboard. This action immediately ceases future billing.
• Data Deletion Webhooks: CookiePrime fully implements Shopify�s mandatory data webhooks. Upon application uninstallation (shop/redact) or end-user request (customers/redact), CookiePrime will permanently purge the associated records from our active cloud environments within the timeframe mandated by Shopify policy.

6. BigCommerce Integration Terms

For merchants utilizing our Services specifically through the BigCommerce App Marketplace, billing terms depend on the specific application installed. These explicit policies supercede general billing terms to ensure platform compliance:

• CookiePrime Web Consent App: Provided to BigCommerce merchants under a single, unified flat-rate plan of $6.00 USD per month.
• Sold by Weight App: Provided under tiered usage-based plans corresponding to monthly order volume limits (Trial: Free up to 20 orders; Basic: $19/mo; Growth: $49/mo; Pro: $99/mo).
• Wholesale Invoicing App: Provided under tiered subscription plans based on active buyer volume limits (Starter, Growth, or Scale).
• REP Portal App: Provided under tiered subscription plans based on the number of assigned active buyers (Basic, Growth, or Scale).
• Native Billing Requirements: All recurring subscription charges, transaction invoicing, and payment processing are strictly governed by and executed through the native BigCommerce Billing API. CookiePrime will not process app subscription payments externally for BigCommerce merchants.
• Cancellations & Uninstalls: Merchants may cancel the Service at any time by uninstalling the application directly from their BigCommerce store administration dashboard. This action immediately ceases future billing.
• Data Deletion Webhooks: CookiePrime fully implements BigCommerce data compliance standards. Upon application uninstallation or a verified merchant request, CookiePrime will permanently purge the associated environment records from our active databases.

7. Third-Party Payment Gateways (Stripe Implementations)

For users of our BigCommerce applications requiring direct payment gateway integrations (such as Sold by Weight and Wholesale Invoicing), the Service connects to your existing processor account via a restricted API credential. (Note: The REP Portal application does not require this integration, as field representatives utilize your store's native checkout flows).

• Merchant Responsibility: You are required to maintain your own active, compliant Stripe account. CookiePrime does not provide merchant processing facilities or act as a payment processor.
• Transmission Only: CookiePrime acts strictly as a secure software transmission vehicle to calculate and trigger the partial payment capture against existing Stripe authorizations.
• Limitation of Payment Liability: CookiePrime is not responsible or financially liable for Stripe-side API outages, customer chargebacks, declined cards, suspended Stripe accounts, or uncaptured funds resulting from expired authorization windows.

8. Data Processing & Liability Framework

To maintain strict alignment with global data sovereignty and privacy frameworks, our operational relationship regarding end-user data is defined as follows:

9. Limitation of Liability

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. While CookiePrime maintains high-availability cloud infrastructure, we do not warrant that the service will be entirely free of operational interruptions.

Under no circumstances shall CookiePrime, its executives, or its affiliates be held financially liable for any direct, indirect, or consequential damages resulting from your use of the Service. This includes, but is not limited to, lost revenue, data breaches, or regulatory compliance fines. The implementation of CookiePrime does not constitute formal legal advice, and you remain exclusively responsible for validating your legal compliance.

10. Modifications to these Terms

CookiePrime reserves the right to modify these Terms of Service at any time. For material changes impacting commercial billing or structural liability, we will provide at least 30 days' written notice prior to enactment. Continued usage of the Service after the publication of new terms constitutes your explicit acceptance of the revisions.

Contact Information

If you require technical clarification or have enterprise inquiries regarding these Terms of Service, please direct your communication to our dedicated team at contact@cookieprime.com.